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first line proprietary application support for the service desk. The position provides support via phone, Email, and our incident management system, Remedy. The candidate should have a broad knowledge of general PC support and call center...
documenting, and actively resolving end user help requests. Problem resolution may involve the use of ... technician role that includes service desk experience, supporting and mixed Windows and / or...
problems that are not solved in the initial call to the help desk Provides application related process improvement Point of contact for enhancement requests customization and new reports Develops functional specifications and...