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  • Principal Process Analyst

    General Dynamics - Falls Church, VA

    and methodologies (CCMI, EVM, etc.) • Experience with large scale contact center operations (>1,000 CSRs in at least 3 locations) • Experience with multi-channel contact centers, including Social Media involvement • PMP certified •...

    7 hours ago from General Dynamics

  • Telco Audit Analyst IV

    XO Communications - Fairport, NY

    with TEOCO's Bill Trak Pro Audit system, BRIO, Oracle, CCMI, TBS, and Cognos a plus. * Knowledge in ASR/ LSR information. * Proficient in contract, tariff, and Interconnection Agreement interpretation XO is committed to creating a diverse...

    4 hours ago from Professional Diversity Network

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