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ACD Direct jobs - Phoenix, AZ

Viewing 1 - 10 of 41 jobs

  • Resources Management Specialist / ACD Monitor

    Logisticare - Phoenix, AZ

    We are seeking a full-time Resource Management Specialist/ACD Monitor for our operations center in Phoenix, AZ. The ACD Monitor/Resource Management Specialist will work side-by-side with the Leadership Team for each book of business to...

    30+ days ago from Logisticare

  • Reporting Analyst - Call Center

    Direct Energy - Glendale, AZ

    le to interact professionally with peers, SMEs, developers, and management *Self-starter *Strong working knowledge of call center technology, and strong skills in conducting systems analysis and in troubleshooting *Advanced knowledge on...

    1 hour ago from CareerBuilder

  • Technical Support Rep

    Techounds - Phoenix, AZ

    call tracking and defect reporting. * Answer inbound ACD customer calls and provide them with professional, ... a highly professional and ethical firm that provides both direct hire career and contract opportunities. We take great...

    30+ days ago from TecHounds, LLC

  • Program Manager

    Five9 - Phoenix, AZ

    Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with NICE Monitoring and IEX WFM are a plus. Must be strategic thinker; Able to understand the...

    30+ days ago from Five9, Inc.

  • Reporting Analyst

    Matrix - Tempe, AZ

    The analyst will look at trends in operational/financial data that is coming from our ACD, Telecom Network, Scheduling S ... warehousing team for database changes, providing client direct data feeds solutions, etc. - Develop new reports both...

    1 day ago from Matrix

  • Contact Ctr Wrkfrce Mgmt Analyst

    Pinnacle West - Phoenix, AZ

    area f assignment such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Predictive Dialer ... 13) May provide limited support for LAN/problem administration (phones, IVR, Predictive Dialer, ACD, PC's, etc.) to mini...

    7 days ago from Pinnacle West

  • Supervisor, Prior Authorization

    Catamaran - Phoenix, AZ

    development and growth opportunities Plan, assign, and direct work, appraise performance, reward and discipline ... of associates, managers and clients. Ability to comprehend ACD statistical reporting and apply it to the operation of...

    30+ days ago from Catamaran Corp.

  • Project Manager 4

    Wells Fargo - Phoenix, AZ

    pop) applications, premise-based telecom solutions (ACD/PBX) and MIS (reporting) solutions. • Experience with telecommunication leadership positions * Experience managing end to end delivery for VoIP, and Frame Relay implementations *...

    12 days ago from BrokerHunter.com

  • Reporting Analyst

    MATRIX Resources - Tempe, AZ

    The analyst will look at trends in operational/financial data that is coming from our ACD, Telecom Network, Scheduling S ... Telecom specialists with new contract, contract-to-hire and direct-hire opportunities at companies across the U.S. Our...

    30+ days ago from Matrix Resources

  • Sr. Manager, Member Services Medicare Part D

    Phoenix, AZ

    communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear ... of associates, managers and clients. Ability to comprehend ACD statistical reporting and apply it to the operation of...

    30+ days ago from IvyExec

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