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ACD Direct jobs - Phoenix, AZ

Viewing 1 - 10 of 41 jobs

  • Telephony Systems Engineer - CISCO UCCE

    Direct Energy - Phoenix, AZ

    routing tools to improve how the customer interacts with Direct Energy, thereby driving a great customer experience and ... Telephony Systems Engineer role will work with all other Direct Energy organizations and levels within those...

    5 days ago from Sologig

  • Resources Management Specialist / ACD Monitor

    Logisticare - Phoenix, AZ

    The ACD Monitor/Resource Management Specialist will work side-by-side with the Leadership Team for each book of business to control and maintain optimal daily and monthly performance. Work schedule to be determined based on business needs.

    30+ days ago from Logisticare

  • Resources Management Specialist / ACD Monitor

    Logisticare Solutions - Phoenix, AZ

    We are seeking a full-time Resource Management Specialist/ACD Monitor for our operations center in Phoenix, AZ. The ACD Monitor/Resource Management Specialist will work side-by-side with the Leadership Team for each book of business to...

    30+ days ago from LogistiCare Solutions, LLC.

  • Art Director

    The Creative Group - Phoenix, AZ

    is looking for a senior art director to join our team. ACD-level candidates are also encouraged to apply. As a candidate, you would be a great fit if: If you have the drive to make our work better and the talent, passion and leadership...

    14 days ago from The Creative Group

  • Technical Support Rep

    Techounds - Phoenix, AZ

    call tracking and defect reporting. * Answer inbound ACD customer calls and provide them with professional, ... a highly professional and ethical firm that provides both direct hire career and contract opportunities. We take great...

    3 days ago from TecHounds, LLC

  • Program Manager

    Five9 - Phoenix, AZ

    Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with NICE Monitoring and IEX WFM are a plus. Must be strategic thinker; Able to understand the...

    30+ days ago from Five9, Inc.

  • Logistics Center of Excellence (LCE) Specialist

    Coram - Tempe, AZ

    with an Automatic Call Distribution system (ACD) preferred. Customer care and call center oriented mindset is required. Physical Demands: The physical demands described here are representative of those that must be considered by an...

    4 days ago from Coram

  • PSS Operations Manager

    Asurion - Phoenix, AZ

    ust be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Experience with call center technology, including ACD, workforce management agent productivity tools,...

    4 days ago from Asurion

  • Call Center Supervisor

    Stanley Steemer - Chandler, AZ

    and reviews of all necessary CSA statistics (such as ITA, ACD Stats, Closing %) to address performance issues. Ensures CSAs are adhering to set schedule by monitoring adherence, attendance and overtime. * Ensures all relevant information...

    30+ days ago from Stanley Steemer

  • Supervisor, Prior Authorization

    Catamaran - Phoenix, AZ

    development and growth opportunities Plan, assign, and direct work, appraise performance, reward and discipline ... of associates, managers and clients. Ability to comprehend ACD statistical reporting and apply it to the operation of...

    12 days ago from Catamaran Corp.

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